Contact RisenGem
We respond fastest by email. Use the form below to write us from this website—your message is delivered to our Client Care inbox (same team as email and Shopify Inbox). No RisenGem account required.
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Stays on risengem.com. Include your order number if you have one. We read every submission during business hours.
Email, phone & lab
- Email info@risengem.com
Best for everyday questions, order updates, and cross-time-zone follow-up (US ↔ China).
- Phone (512) 766-5011
Use only when email cannot wait—please account for time zones (China / US).
- Laboratory location Zhengzhou, Henan Province, China
Lab visits are scheduled individually depending on safety, capacity, and travel arrangements. Please email with “lab visit” in the subject line so we can route your request.
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Move between transparency, pricing, and next steps in any order that helps you decide.